Terms

These terms govern any work you engage me to do. They’re written in plain English. The legal stuff is real, but I’ve tried to make it readable. If anything’s unclear, email me and I’ll explain — hi@jaycosten.co.uk.

Who we are to each other

Me: Jay Costen, a sole trader based in Beverley, East Yorkshire (HU17). Trading name Jay Costen. I am the supplier.

You: the person or business engaging me. The client.

These terms apply from the moment you pay a deposit, or from the moment we agree in writing to start work — whichever comes first.

What I’ll deliver

The exact scope of every project is set in a written brief, agreed between us before work starts. Typical engagements look like:

• Quick win (£200) — a single-page fix or small change. Delivered within five working days of brief sign-off.
• Full site (£750) — up to six pages, mobile-shaped, lead form, basic SEO. Delivered within five working days of brief sign-off.
• Hosting (£35/mo) — hosting on Vercel UK edge, SSL, backups, uptime monitoring, one small content tweak per month. Rolling monthly.
• Hosting Pro (£99/mo) — everything in Hosting plus four content tweaks per month, a monthly ranking report, and one new page per quarter.

Deposits and payment

• Site builds require a deposit before work starts. The balance is due on launch.
• Quick wins are paid in full up front.
• Hosting is billed monthly in advance via Stripe.
• All prices include VAT if applicable. I am currently not VAT-registered (below the UK VAT threshold), so no VAT is added.
• Late invoices: if a balance invoice is unpaid 14 days after launch, I reserve the right to take the site offline until it’s settled.

Your cooling-off rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you’re a consumer (not a business), you have 14 days from the day of purchaseto change your mind and ask for a full refund of the deposit, provided I haven’t started work.

If you ask me to start work inside the 14-day window, you waive your right to a full refund — I’ll refund the deposit minus the time already spent at my standard rate.

If you’re a business engaging me, the 14-day right doesn’t apply, but I will still refund any unused portion of a deposit if we decide together not to proceed.

Revisions and scope

• The Full Site tier includes two rounds of revisions during the build.
• If you change the brief mid-build, the launch date moves accordingly. I’ll always tell you what slips and by how much before doing the work.
• Post-launch changes are charged hourly at £40/hr, or covered by the Hosting / Hosting Pro plans within the tweak limits.

Ownership and intellectual property

• The source code and design files are yours from the moment the balance invoice is paid.
• You give me permission to feature the finished site in my portfolio and case studies, unless you specifically ask me not to in writing.
• I retain ownership of any reusable components, libraries, or templates that pre-existed the project. You own the result, I own the toolkit.
• Third-party assets (fonts, stock photos, plugins) come with their own licences. I’ll tell you what I’ve used and what licences apply.

Hosting cancellation

Hosting and Hosting Pro are rolling monthly. You can cancel any time, no notice period. The site stays live until the end of the paid month, then I’ll hand you the source files and you can host it wherever you like.

What I’m not liable for

Honest limits. I do my best to ship working code, but:

• I can’t guarantee specific business outcomes (sales, rankings, traffic) — they depend on a lot more than the website.
• I’m not liable for third-party platform outages (Vercel, Stripe, your domain registrar).
• I’m not liable for losses caused by content you supply (text, images, claims) — that’s your responsibility.
• My total liability under this engagement is capped at the amount you’ve paid me in the preceding 12 months.

This doesn’t exclude or limit any liability that can’t legally be excluded — for example, liability for death, personal injury, fraud, or anything else where UK law forbids exclusion.

Governing law

These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

How to complain

See the Complaints page — first response within five working days.